Customer Service Representative

Summary:

• Location: White Plains, NY
• Duration: 6 Months
• hybird in either: NYC; White Plains, NY; Clayton, MO; Chicago, IL; or Coppell, TX
• Tuesday/Wednesday in office

Responsibilities:

• Assist in resolving intermediate technical issues and troubleshooting.
• Conduct intermediate product training sessions for customers.
• Monitor and analyze customer usage patterns.
• Document and communicate recurring customer feedback to the team.
• Collaborate with sales and support teams on customer issues.
• Identify and escalate critical customer issues.
• Recommend product/service improvements based on customer feedback.

Requirements:

• Advanced communication skills: Effective verbal and written communication skills.
• Customer relationship management: Skills to manage and nurture customer relationships.
• Analytical skills: Use basic data to identify trends and insights.
• Problem-solving: Intermediate problem-solving capabilities for resolving customer issues.
• Product knowledge: In-depth understanding of product features and benefits.
• Training skills: Ability to convey information effectively during training sessions.
• Project management: Basic project management skills to handle varied tasks.
• Technical proficiency: Intermediate proficiency with CRM and other customer support software.
• Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint, and Outlook.
• A minimum of one year of business-to-business (B2B) client/customer service experience is highly preferred.

Preferred Skills:

• Strong analytical skills, along with excellent organizational, time management, and multitasking skills.
• Ability to absorb product knowledge quickly and process information to apply to company needs.