Customer Service Representative

Posting Close Date

Application and Special Instructions

Position Specific Summary

The Customer Service Representative position at the City of Tucson’s Department of Transportation and Mobilityis responsible forhandling customer interactions, addressing inquiries,concernsandproviding support,along withmaintaining records within thePark Tucson Division. 

Work is performed under the supervision of the Management Assistant.This position does not supervise. 

Duties and Responsibilities

• Addressescustomer service inquiriesforparking servicesby answering phones,engagingwith constituents, gathering pertinentinformation andinitiating follow-up withconstituentsto ensure customers can track their requests accordingly. Resolvesdisputes and issues related to parking fines, lost tickets, or other service-related problems. 

• Processes paymentsforpermits,garages and parking citations.Operates and monitors parking management systems, including access control and ticketing software. Ensures the system is functioning properly and report any technical issues. Maintains records of transactions, customer interactions, and incidents. 

• Sets up garages and surface lot accessutilizing systemsfor City of Tucson andPima County employeesincludingthe public. Activates and resets access cards for all city-owned garages, issues residential permits, non-residential permits, and handles renewals accordingly.Activates monthly permits for contracted companies for surface lots. 

• Assists with validating tickets or passes and processing refunds if applicable. 

• Performs other duties and tasks as assigned.

Working Conditions

Mostly office environment.

All duties and responsibilities listed are subject to change.

MINIMUM QUALIFICATIONS

Education

Experience

Equivalency

Any combination of relevant education and experience may be substituted on a year-for-year basis.

License/Certifications

Preferred Qualifications

POSITION DETAILS

Job Profile

View full job profile including classification specifications and physical demands athttps://www.tucsonaz.gov/Departments/Human-Resources/Tucson-Talent.

Compensation Grade

Hourly Range

The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

Fair Labor Standards Act (FLSA)

Position Type

Time Type

Department

Department Link

Background Check

This position has been designated to require a criminal background check. The City of Tucson is a Second Chance Employer.

ABOUT US

Benefits

The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits athttps://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot.

Citizenship

The City of Tucson employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.  The City of Tucson does not offer visa sponsorship.

The City of Tucson is an Equal Opportunity/AffirmativeAction/Veterans/Disability Employer

The city does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD). 

ADA Accessibility Compliant Form

The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources atEmployeeLeaves@tucsonaz.gov.

Recruiter Name

Recruiter Email

For general Human Resources questions please contact 520-837-4190.