IR
Customer Service Representative
Integrated Resources, Inc
- 🇺🇸 United States
- On-site
- 11 hours ago
- SAP
- Microsoft Word
- Excel
- Outlook
- Salesforce
11 hours ago
Location: Archdale, NC 27263
Contract Duration: 12 Months (Contract to Hire)
Hours: 8:00 AM - 4:30 PM, M&F remote, Tues-Thurs in office
Position Overview:
- The Customer Service Representative will provide support for the ACME brand customers and sales office for quotations, orders, and other product/order related questions.
- The Customer Service rep will work closely with Regional Sales Managers on expedites and customer complaints while acting as a customer and sales rep advocate and act as key inside contact person for all ACME requests.
- Answer phone calls and reply to email inquiries from customers and field sales offices.
- Process orders into SAP. Communicate with customers as required for additional information or clarification.
- Work with production on scheduling per customer required ship dates.
- Support sales reps and regional managers in updating orders as processed for same day shipment.
- Be available through call center phone system to take calls from sales reps and customers throughout the day.
- Work closely with sales rep anytime there is a shortage or mis-shipment to get correct product shipped out and incorrect product returned for credit.
- Responsible for processing, resolution and expediting of orders.
- Answer inbound phone calls to offer quote, lead time, status of order, etc.
- Process order via SAP, determine stock location and process for delivery.
- Handle general product price and stock inquiries from customers and sales rep.
- Communicate with manufacturing and brand management to identify and solve customer requests and problems.
- Communicate special order processing requirements such as special shipping instructions, rush orders, etc.
- Prior experience working in a manufacturing customer service role or call center role.
- Strong interpersonal and communication and telephone skills.
- Sound verbal and writing skills.
- Self-motivated, results-driven and able to thrive in a fast-paced work environment.
- Efficient user of Microsoft Word, Excel, and Outlook.
- Understanding the order cycle/scheduling/shipping/invoicing processes in SAP.
- Experience using Salesforce is a plus.
- High School Diploma or equivalent required.
Customer Service Representative · Integrated Resources, Inc