Customer Service Representative

Pay Rate: $20 per hour

• Work Mode: Onsite Training - Warwick, RI

Responsibilities:

• Support customers with inquiries related to defined benefit annuities and pensions.
• Provide clear explanations of policy details, payments, and account status.
• Complete account maintenance requests such as direct deposit and address changes.
• Assist with beneficiary and death notifications and aid in the claims process.
• Utilize AI enhancements to complete job tasks efficiently.
• Handle sensitive financial information with professionalism and confidentiality.
• Maintain strong reliability through consistent attendance and adherence to schedules.

Requirements:

• High school diploma or equivalent (Associate’s or bachelor’s preferred).
• Minimum 2 years of customer service experience, preferably in a call center or financial services.
• Experience with Windows-based operating systems (Microsoft Office Suite, etc.).

Preferred Skills:

• Ability to explain complex financial information clearly and accurately.
• Comfortable multitasking across multiple systems during live customer interactions.

Benefits:

• Training conducted on-site at the Warwick, RI office with a 5-week instructor-led program followed by a 2-week nesting period.
• Opportunity to work from home after successful completion of quality certification/assessment.
• Required to work in the Warwick office at least one day per month.