Customer Service Representative

Veterinary Customer Service Representative

Academy Animal Hospital | Solana Beach, CA

🐾 NO WEEKENDS! | Monday–Friday | Fear Free Certified Practice

Love animals AND people? We’re looking for a friendly, energetic, and compassionateCustomer Service Representative (CSR) to join the team atAcademy Animal Hospital!

We’re not your average veterinary hospital. As aFear Free Certified Practice, we focus on creating a calmer, less stressful experience for our patients and their families. We care fordogs, cats, exotic pets, and injured wildlife, so there is rarely a boring day!

What You’ll Do

• Welcome clients and patients with warmth and compassion
• Answer phones, texts, and emails with professionalism and a positive attitude
• Schedule appointments and help keep the hospital running smoothly
• Check clients in and out and process payments
• Maintain accurate client and patient records
• Assist with prescription and medical record requests
• Recognize urgent concerns and quickly involve the medical team
• Help create a calm, organized,Fear Free environment
• Support your teammates and jump in where needed
• Provide compassionate support during both happy and difficult moments

Who We’re Looking For

You might be a great fit if you are:

Friendly • Compassionate • Dependable • Organized • Positive • Team-Oriented

You should be comfortable multitasking, communicating with clients, learning new technology, and staying calm when things get busy.

Previousveterinary reception experience is preferred, but exceptional customer service experience in a fast-paced environment is also valuable.

Why Academy?

🐾NO WEEKENDS!
🐾 Monday–Friday schedule
🐾Fear Free Certified Practice
🐾 Dogs, cats, exotics & wildlife
🐾 Supportive, team-focused environment
🐾 Opportunity to learn and grow in veterinary medicine
🐾 A job where you can genuinely make a difference for pets and their people

Hospital Hours: Monday–Friday, 8:00 AM–6:00 PM

If you’re passionate about animals, enjoy helping people, and want to be part of a veterinary team that believes in compassionate, Fear Free care,we’d love to meet you!

Apply today and come grow with Academy Animal Hospital!

Pay Range: $19-21/hr

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.

• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.

• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.

• Generous paid time off and holidays, because your personal time matters.

• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees. 

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.