IL
Customer Service Representative
ICONMA, LLC
- 🇺🇸 United States
- Hybrid
- Entry level
- 1 day ago
- $15.92 – $22.32 / hour
- triage
- Excel
- PowerPoint
- Adobe
1 day ago
Responsibilities:
- The CSR supports the business goals of the No Masterpiece and Manual team, providing service support for Client appointed agencies and internal Client partners.
- Policy changes are received via email requests.
- The team handles policies that are not system supported policies, which include renewals, quotes, new lines, and endorsements.
- Work collaboratively with team members, and business partners to provide a quality experience for our agents
- Complete additional tasks and other projects/duties as assigned
- Ability to learn the basic concepts of personal lines insurance principles and Client products (home, auto, valuable articles/collectibles, flood, etc.)
- Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner
- Processes and Triage a diverse amount of email requests
- Perform various job functions or projects as assigned by team specialist or supervisor.
- Possess a strong math aptitude
- Demonstrate strong problem solving, Critical thinking.
- Accountability, detailed, and quality focused.
- Aptitude to analyze complex business and workflow issues
- Excellent written communication skills
- Flexibility to prioritize assigned work to adhere to department service level expectations
- Excellent time management and organizational skills; ability to handle multiple tasks, balance multiple priorities and work independently.
- All the work is processed manually: from creating folders, to rating the policy on excel sheets, to creating pdf files
- Entry level Insurance job
- Opportunity to show skill sets for other possible opportunities with Client
- Team Size: 4 people currently
Requirements:
- Knowledge of Microsoft Suite a plus (including Word-template use , Excel-data entry, PowerPoint-be able to view, no creation) a must
- Knowledge of Adobe (taking Excel and Word docs and creating pdf’s, transfer docs and save) a must
- Proficient in computer skills (turn on and off, be able to create folders, open up files and rename if needed) , multi-application navigation and multi-tasking
- Professionalism, accountability and taking personal pride in the handling of new business quotes, policy change requests and inquiries from our valued agency partners
- Personal Lines General Insurance Knowledge a plus, but not required
- Why does this need exist? – Business Group & Key Projects
- Handles transaction requests on specific lines of business & Risk States for policies that are not system supported
- No key projects
- Backfill to resources allocated to projects
- Not an urgent need
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Customer Service Representative · ICONMA, LLC