Customer Service Representative

Responsibilities:

• Handle customer inquiries via phone or email
• Forward referrals to Sales personnel and/or distributors for follow up
• Provide product information and pricing to distributors
• Support Sales Managers by forwarding on customer information and new client requests
• Process customer orders, provide order acknowledgements, verify order status
• Prepare freight quotes, generate shipping documents and distribute shipping notifications
• Support the Technical Support Manager in processing warranty claims and repairs
• Troubleshoot and resolve order and shipping issues
• Document and update customer records on ERP system
• General office duties - filing, answering phones and assisting at corporate events, etc.

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Qualifications:

• Associated Degree or higher, with 2-3 years’ experience in a customer service role
• Work experience in a commercial manufacturing and distributor environment. Experience with HVAC products is preferred, but not necessary
• Strong communication and organizational skills
• Experience with graphics software such as Adobe, Corel or Publisher
• Working knowledge of Microsoft Office; Outlook, Word and Excel
• ERP experience in data entry and report generation, experience with SAGE (MAS 100) is a plus