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Customer Service Representative
Alvies
🇺🇸 United States
On-site
44 months ago
$16 – $19 / hour
- Shopify
44 months ago
Not enough detail in this posting to match
This role will report to our Operations team, assisting him with customer questions, complaints, concerns, and more often than not, compliments. This is a great opportunity to gain customer service experience while getting a peek behind the scenes of life at a fast-growing e-commerce brand. If you have experience with Shopify software, that is a huge plus. (put it on your resume!)
This position is part-time and can accommodate flexible hours during the week and set hours on the weekend. You will be working with a small team to provide the highest level of customer service, which we at Alvies hold as a pillar of our business. Elevation to a full-time position in the future based on performance.
WHO YOU ARE:Our ideal candidate will have:
- Experience with Shopify is a huge plus!
- A friendly demeanor and positive attitude bordering on the annoying
- An outgoing personality and comfortable speaking with people from around the country.
- Previous experience in the footwear industry
- A determination to WOW customers with every interaction is a must.
- Basic computer skills
- Strong work ethic
- A heart for leather boots and flip-flops
WHAT YOU’LL DO:
- Answer phone calls and respond to emails from customers during scheduled business hours (M-F Flexible, Sat & Sunday set hours)
- Problem-solve a variety of concerns that a customer may have, including but not limited to: fit, returns, order status, shipping, etc.
- Work with our team to quickly resolve customer issues.
Customer Service Representative · Alvies