Customer Service Representative

Company Overview

Herrell & Fisk Capital, Inc is a dynamic firm providing exceptional support services and support to global businesses. We pride ourselves on our commitment to excellence and our ability to deliver outstanding customer service.

Job Title

Customer Service Representative

Job Location

International (Remote / Work from Home) - US Only

Job Description

We are seeking a Customer Service Representative (CSR) to join our remote call center team. In this role, you will provide top-notch support to our global clients and their customers through various communication channels including phone, email, and live chat.

Responsibilities

• Handle customer inquiries and complaints with efficiency and professionalism.

• Provide accurate information and support to clients across different platforms.

• Maintain a positive, empathetic, and professional attitude toward customers at all times.

• Respond promptly to customer inquiries and ensure customer satisfaction.

• Work collaboratively with team members to achieve better results.

Requirements

• 0-5 years of experience in customer service or related field.

• Proficiency in handling call center operations including phone, email, and live chat.

• Excellent communication and problem-solving skills.

• Ability to work independently with minimal supervision.

• High school diploma or equivalent; college degree preferred.

Work from Home Requirements

• A personal computer with up-to-date software.

• Reliable high-speed internet connection through Ethernet.

• A headset with microphone for clear communication.

• A webcam for any video conferencing needs.

Benefits

This position offers schedule flexibility allowing you to make your own schedule and the convenience of working from home, providing a perfect balance for your personal and professional life.