Customer Service Representative

Pay Rate: $20 per hour

Summary:

• Location: Warwick, RI
• Work Mode: Onsite Training
• Class Start Date – November 23, 2026

Responsibilities:

• Support customers with inquiries related to defined benefit annuities or pensions.
• Provide clear explanations of policy details, payments, and account status.
• Complete account maintenance requests such as direct deposit and address changes.
• Handle beneficiary and death notifications and assist throughout the claims process.

Requirements:

• High school diploma or equivalent (Associate’s or bachelor’s preferred).
• Minimum 2 years of customer service or call center experience (financial services strongly preferred).
• Minimum 1 year of experience with Windows-based operating systems (Microsoft Office Suite, etc.).

Preferred Skills:

• Ability to explain complex financial information in an easily understandable manner.
• Proficiency in multitasking across multiple systems during live customer interactions.
• Capability to use AI enhancements to complete job tasks.
• Handle sensitive financial information with professionalism and confidentiality.
• Demonstrate strong reliability through consistent attendance and adherence to schedules.

Benefits:

• Training conducted on-site at Warwick, RI office with a five-week instructor-led program followed by a two-week nesting period.
• Employees required to attend and complete all training sessions with reliable attendance throughout the training period.
• Post-training, work from home with mandatory office attendance at least one day per month.
• Schedules determined using a ranking system based on performance in training.