AI
Customer Service Representative : 26-03082
Akraya, Inc.
- 🇺🇸 United States
- Hybrid
- 15 hours ago
- Google Sheets
15 hours ago
Not enough detail in this posting to match
Contract Type: W2 only
Duration: 6+ Months
Location: Runnemede, NJ – Onsite
Pay Range: $20 - $22 on W2
Job Summary:
My client is seeking aCustomer Service Representative I to provide high-quality customer support across its collectibles marketplace. The role will assist customers withaccount access, site navigation, listings, checkout, payments, billing, and seller growth, while independently resolving routine to moderately complex issues.
The representative will take ownership of customer issues from initial contact through resolution, escalate complex concerns when appropriate, and support operational needs duringhigh-activity periods such as auction closes and special events.
Key Responsibilities:
- Demonstrate proficiency in coreBuy, Sell, and Billing workflows with minimal escalation support.
- Independently resolve routine to moderately complexcustomer issues, escalating more complex concerns when necessary.
- Assist customers withaccount access, site navigation, listing completion, checkout, payments, billing, and seller growth.
- Take full ownership of assigned customer issues from initial contact throughfinal resolution.
- Communicate clearly with customers and provide appropriate guidance, escalation, and follow-up.
- Support newer team members by providing guidance once proficient in the role.
- Assist with operational needs duringauction closes, special events, and other high-volume periods.
- Maintain a customer-first approach while supporting client’s mission of being a trusted destination for collectors.
- Previouscustomer service or customer support experience with the ability to independently resolve routine customer issues.
- Strongproblem-solving and troubleshooting skills.
- Excellent verbal and written communication skills with the ability to manage issues through resolution or appropriate escalation.
- Ability to takeend-to-end ownership of customer inquiries and follow through to resolution.
- High School Diploma or equivalent required.
- Reliable transportation to theRunnemede, NJ work location.
- Experience supportinge-commerce, online marketplaces, retail, collectibles, or seller platforms.
- Experience withGoogle Sheets, Communicator, Agent Desktop, or Seller Hub.
- Familiarity with Buy/Sell/Billing workflows or online marketplace transactions.
- Experience working in high-volume customer service environments.
- Strong customer-first mindset with the ability to handle routine through moderately complex issues independently.
- Ability to remain calm and professional while handling challenging customer situations.
- Strong organizational skills and attention to detail.
- Ability to work effectively duringhigh-activity periods and special events.
- Demonstrated reliability, accountability, and willingness to support team members.
ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment toexcellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)!
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Customer Service Representative : 26-03082 · Akraya, Inc.