Customer Service Representative

Customer Service Representative

Location: Pompano Beach, FL 33069 (Onsite)
Job Type: Contract
Pay: Up to $17/hour

Available Schedules

• Sunday–Thursday: 9:00 AM–6:00 PM
  Friday & Saturday off
• Tuesday–Saturday: 9:00 AM–6:00 PM
  Sunday & Monday off

About the Role

We’re looking for aCustomer Service Representative to support customers, business partners, and drivers in a fast-paced delivery environment. You’ll help keep deliveries on track, resolve customer concerns, and coordinate order changes while providing excellent service.

What You’ll Do

• Assist customers and business partners by phone and email
• Handle customer complaints calmly and professionally
• Diagnose, assess, and resolve customer issues
• Monitor the progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes and cancellations to delivery orders
• Communicate with customers, drivers, and business partners to resolve issues
• Manage multiple priorities while maintaining accuracy and organization

What You’ll Need

Required:

• Experience with Microsoft Office, includingMS Project, Word, Excel, and PowerPoint
• Strong customer service and communication skills
• Excellent organizational and multitasking abilities
• Strong problem-solving skills
• Ability to work effectively under pressure

Preferred:

• High school diploma or equivalent
• 1+ year of related customer service experience
• Previous call center experience
• Experience in delivery, transportation, or logistics
• Ability to remain calm and professional while resolving customer concerns

Why This Opportunity?

Join a fast-paced team where you’ll work directly with customers, drivers, and business partners while building valuable experience incustomer service and delivery operations.

If you’re organized, customer-focused, and enjoy solving problems, we’d love to hear from you.