Customer Service Representative

ICONMA, LLC

🇺🇸 United States

On-site

1 month ago

1 month ago

Not enough detail in this posting to match

Our client, a Banking organization, is looking for multiple Customer Service Representatives for their Chandler, AZ location.

Responsibilities:

Health Benefits Solutions serves consumers with Health Savings Accounts offered as part of employer sponsored benefit plans.
Provides consumers with clear information on their accounts and guides them through various inquiries, including, but not limited to filing a claim, ordering debit cards, password resets, suspending lost/stolen cards, and locating statements.

Requirements:

2 or more years of customer service experience
Must possess the skills to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information
Computer Literacy and proficient in using Microsoft Outlook, Word, and PowerPoint i
Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment
Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients
Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise
Positive attitude that embracing coaching as an opportunity to improvement in current role
Ability to handle confidential matters and sensitive information in a responsible manner.
Ambitious and self-motivating

Why Should You Apply?

Customer Service Representative · ICONMA, LLC