Customer Service Representative

We’re looking for a Customer Service Lead to be the voice of Earnifi across email, phone, in-app support, and App Store reviews. You’ll handle customer issues end-to-end, monitor reviews, respond with empathy, and drive continuous improvement in how we support our users.

Earnifi is a fast-growing fintech helping students and young professionals manage rent, access earned wages, and build financial independence.

Millions of people live paycheck to paycheck, and the financial system wasn’t built for them. At Earnifi, we are on a mission to change that. We provide people with better ways to access, use, and manage their money on their own terms. We’re building a platform that powers modern income flows like early wage access, rent splitting, and more, with an emphasis on flexibility, fairness, and transparency. Earnifi became the #1 paid finance app in the U.S. just weeks after launching. Backed by top VCs and driven by product velocity, we’re assembling a world-class team to rebuild personal finance from the ground up.

What you’ll do:

• Manage inbound calls, emails, chats, and App Store reviews/comments

• Ensure fast, empathetic, and effective responses to customer issues

• Triage product bugs and feedback through Jira/Slack with product & engineering

• Build FAQs, templates, and customer knowledge resources

• Use tools like Freshdesk, Sendak, Jira, Slack, HubSpot to track and improve service
  

What we’re looking for:

• 3–7 years in customer service or support (fintech/consumer lending/cards preferred)

• Excellent written and verbal communication skills

• Experience managing high-volume customer inquiries with quality

• Hands-on with support/CRM tools (Freshdesk, Jira, HubSpot, etc.)
  

Why Join Earnifi

• Make a real impact. The work you do will directly shape the financial lives of thousands, and soon, millions of people.

• Own your lane. We hire for trust and autonomy. You’ll have the freedom to move fast, solve real problems, and ship work that matters.
  Build with urgency and care. We're balancing speed with thoughtfulness as we scale a product that’s already gaining serious traction.

• Work with sharp, kind people. You’ll join a high-performing team that values craft, collaboration, and curiosity.

• Grow with us. Earnifi is backed by top investors and is already demonstrating a strong product-market fit, growing by 100% month-over-month.