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Customer Service Representative 1

Sunrise Systems Inc
  • 🇺🇸 United States
  • On-site
  • 7 hours ago
7 hours ago
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Job Title: Customer Service Representative 1
Location: Grand Rapids, MI 49534 (Onsite)
Duration: 9 Months (Possible Extension or Conversion)
 
Work Hours:8am - 5pm
Hours Per Week: 32 to 40 hrs
 
Interview Process: phone interview, maybe come in after that for a walk-thru
 
Manager Intake Notes:
  • Matching PO’s from Vendors and receiving them. Billing A/R customers and helping out with dispatching calls at times to our technicians, getting service invoices ready for billing, answering phones, taking detailed messages on service calls and dispatching
Position Summary:
  • The service account representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and producers as well as communicating effectively with team members within the service department.
Principal Responsibilities:
  • Communicates with store managers, maintenance personnel, and other customer personnel as needed.
  • Applies customer specific Rules of Engagement (ROEs) in order to process work orders, preparing quotes, and updating online systems based off specific parameters supplied by Service Managers and relationship holders.
  • Ensures ROEs are understood, communicated, and executed by our fulfillment team (Area Service Managers, Project
  • Administrators, Technicians, etc.)
  • Coordinates and communicates fulfillment activities with respective Area Service Managers, Technicians, Strategic Account Managers, Service Sales Account Managers, and Project Administrators.
  • Maintain customer records using Client and customer based automated systems.
  • Prepare service repair quotes per customer specific ROEs as needed. Reviews and approves service work orders per ROEs and internal standards in a collaborative effort with service managers and key relationship holders.
  • Provides ETAs, fulfillment updates, and problem resolution to team and customers as needed.
  • Monitor customer account details for non-payment and provide support to corporate credit department to resolve customer disputed/rejected invoices and past due receivables.
  • Additional responsibilities as assigned.
 
Additional Information:
  • Work effectively in diverse team and fast paced environment.
  • Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment with high attention to detail.
  • Strong communication skills, verbal and written, required.
  • Intermediate to advanced proficiency in Microsoft Office Suite.
  • Strong organizational, time management skills.
  • Able to meet short and long term deadlines.
  • Must be flexible to work outside normal working hours and weekends as required.
Contact:
Ghouse: Ghouse.M@sunrisesys.com | (732) 395-4372 | URL: www.sunrisesys.com

Customer Service Representative 1 · Sunrise Systems Inc

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