Customer Service Rep

Customer Service Representative – Call Center

Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Work Environment: Fast-Paced Call Center / Distribution Center Support
Location Requirement: Local candidates only; relocation assistance is not available.

Position Overview

We are seeking a customer-focused and detail-orientedCustomer Service Representative to support a high-volume, fast-paced call center environment.

This position is responsible for handling inbound customer calls, responding to inquiries, processing orders, and resolving customer concerns through multiple communication channels, including phone and email.

The ideal candidate will have previous customer service or call center experience, excellent computer skills, strong communication abilities, and the ability to manage multiple priorities while delivering exceptional customer service.

Key Responsibilities

Customer Service & Call Center Support

• Handle a high volume of inbound customer calls using a multi-line telephone system.

• Respond professionally to customer inquiries and requests via phone and email.

• Provide accurate, timely, and courteous customer service in a fast-paced environment.

• Assist customers with order inquiries, special requests, and general account-related questions.

• Research and resolve customer concerns while maintaining a positive customer experience.

• Demonstrate strong problem-solving skills when addressing customer issues.

• Maintain professionalism and accuracy while managing multiple customer interactions.

Order Processing & Customer Requests

• Process customer requests related to:

  • New and existing orders

  • Product substitutions

  • Product pickups

  • Returns and credits

  • Special customer requests

• Accurately enter and update customer information using computer systems.

• Ensure customer requests are documented and processed correctly.

• Coordinate with internal departments to resolve order-related issues.

• Provide timely follow-up on outstanding customer requests.

Administrative & Distribution Center Support

• Assist various departments within the Distribution Center as needed.

• Perform data entry and maintain accurate customer and order records.

• Utilize computer applications and communication systems to support daily operations.

• Collaborate with team members and internal departments to ensure efficient customer service.

• Support additional projects and administrative duties as assigned.

Required Qualifications

Education

• High school diploma or GED required.

Experience

• Minimum of 6 months of experience in a call center environment required.

• At least 6 months of experience performing data entry in a demanding customer service or call center setting.

• Experience handling customer inquiries and resolving issues over the phone or in person.

• Previous experience working in a fast-paced, high-volume customer service environment.