Customer Service Rep

JOBDESCRIPTION

handle calls,emails and texts from customers and prospective customers about services provided by Wade Cleaners. Job will involve communicating with both customers over phone and in person and internally to resolve issues. Cash Handling and processing Invoices / payments.

RESPONSIBILITIESANDDUTIES

•  
•  
• Where appropriate, resolveissues
• Report issues withincompany
• Maintain contact for long-termfixes
• Bring attention past DueAccounts
• Receive customercommunications
• Determine customerneeds
• Accurately record customerissue
• Verify accountinformation

Qualifications

QUALIFICATIONS/REQUIREMENTS

• • • Capacity for high callvolume
    • Patience with toughrequests
    • Friendlydisposition
    • Inclinationtowardproblem-solving
    • Understand companystructure
    • Ability to explain technicalterms