Customer Service Rep

Pay Rate: $20 per hour

Location: Hybrid - Bloomfield, CT

Responsibilities:

• Handle, review, and administer Family & Medical Leave Act (FMLA) and/or Americans with Disabilities Act (ADA) claims in compliance with federal and state regulatory and/or company plan requirements.
• Establish FMLA/ADA workflow procedures and evaluate against appropriate leave plans to make initial claim decisions.
• Complete eligibility decisions during intake calls, gather pertinent data from employees or other supporting systems, and perform leave-ups as required, including recertification of health condition, intermittent claim tracking, and RTW confirmation.
• Update systems to accurately reflect leave status and ensure appropriate diary documentation exists.

Requirements:

• High school diploma.
• Minimum one year of experience in Absence Management Claims.
• Experience with a strong customer satisfaction focus and attention to detail.
• Strong understanding of the ADA/AMS process and background as to what’s required.
• Strong customer service skills are a must.

Preferred Skills:

• Bachelor’s degree.
• Minimum three years of FMLA/ADA claims knowledge of process and procedures.