ES
Customer Service Relations Assistant
EDI Staffing
🇺🇸 United States
On-site
1 week ago
- ERP
1 week ago
Not enough detail in this posting to match
Support the organization of production and deliveries to customers based on provided forecasts, ATMs, and call-offs. This role assists in the coordination of production and sales activities between CP Group factories in Europe, ensuring smooth communication and efficient service to customers.
Duties and tasks:
- Assist with scheduling and organizing deliveries: Help coordinate timely product deliveries to Beverage Division customers to ensure reliable service.
- Process and forward customer orders: Receive customer orders and route them for execution as per established sales procedures to guarantee accurate fulfillment
- Support communication between departments: Liaise with Sales, Production Planning, Invoicing, Logistics, and other teams to resolve issues and efficiently meet customer needs
- Manage ERP documentation: Enter and update production orders, call offs, and shipments in the ERP system to maintain accurate records and streamline operations
- Organize customer correspondence and arrangements: Handle communications regarding production, inventory, deliveries, and complaints to keep customers informed and satisfied
- Monitor returnable packaging and prepare reports: Track packaging turnover and compile reports to support inventory management and sustainability goals
- Assist with invoice preparation and corrections: Help issue sales invoices and corrections, ensuring accurate billing for products and packaging
- Support financial and tax reporting: Help prepare monthly, quarterly, and annual balances and reports for both customers and tax representatives to ensure compliance and transparency
Requirements:
Secondary education/Bachelor's Degree
Skills:
- Clear and professional communication
- Organizational skills
- Problem-solving and adaptability
- Customer orientation
- Attention to detail
Customer Service Relations Assistant · EDI Staffing