Customer Service & Operations Virtual Assistant

Ready to help build a fast-growing cleaning startup from the ground up?

Neat Hive Cleaning is a residential cleaning company based in Portland, Oregon. We’re growing quickly and looking for a full-time Virtual Assistant to help with customer service, sales follow-up, scheduling, and daily operations.

You’ll work directly with the owner and help keep the business running smoothly: answering customer questions, booking cleanings, following up with leads, coordinating cleaners, and making sure nothing falls through the cracks.

This is a remote role, but you must be available during Pacific Time business hours. Weekend availability is required.

What You’ll Do

• Respond to customer inquiries by phone, text, email, and chat

• Follow up with new leads and help convert them into booked customers

• Book, reschedule, confirm, and update cleaning appointments

• Coordinate schedules between customers and cleaning teams

• Help screen, interview, and onboard cleaner applicants

• Track customer issues, cleaner feedback, bookings, and follow-ups

• Keep our CRM, Google Sheets, Notion, and internal notes organized

• Help solve daily operational problems as they come up

You’ll do well here if you are

• Strong in spoken and written English

• Comfortable talking with North American customers by phone

• Organized, detail-oriented, and good at follow-through

• Calm when several things are happening at once

• Comfortable using tools like Google Sheets, CRM systems, Slack, phone/text platforms, and online calendars

• Good at asking questions when something is unclear

• Interested in growing into a larger operations role over time

Requirements

• 2+ years of customer service, virtual assistant, admin, or sales support experience

• Phone support or sales experience preferred

• Remote work experience preferred

• Home services, cleaning, field service, or appointment scheduling experience is a plus

• Must be available during Pacific Time hours

• Must be available Saturday and Sunday; two weekdays off will be provided instead

Pay and growth

• Starting pay:$5–$8/hr USD, depending on experience

• Paid bi-weekly via direct deposit/ transfer

• Performance bonuses available for sales, reliability, and operational results

• Opportunity for raises as you take on more responsibility

• Long-term growth path into senior operations or management

Why this role is different

This is not a passive admin role. You’ll be helping run a real service business day to day. The right person will get direct mentorship, learn how a growing company operates, and have a real path to more responsibility.

If you’re reliable, proactive, good with customers, and excited to grow with a small business, we’d like to hear from you.