Customer Service Operations Manager (Inside Sales)

Customer Service Operations ManagerInside Sales | Quoting & Order ManagementLocation: La Porte / Deer Park, Texas (Houston area)Compensation: $100,000-$115,000 base salary, plus bonus eligibility (estimated $0-$8,000 annually)

Lead people through change. Make excellent service repeatable.Huyett is seeking a hands-on leader to develop our Houston-area customer service team and improve how we quote parts, process orders, and follow through for customers. Your priority is to build a capable team and clear, repeatable processes that deliver accurate, consistent, timely service.

Our team has valuable knowledge and customer relationships. Help turn that expertise into practical order rules, accessible guidance, and effective training. Listen, earn trust, and involve employees in improvements that make their work easier and customer service more dependable. You will have support from corporate and senior management.

You do not need to arrive as a fastener expert. You do need a track record of developing people, leading change, and improving performance. Industrial distribution experience is welcome, not required.

Key Responsibilities

• Lead and develop the team. Coach frontline leaders and customer-facing employees across customer service, key accounts, will-call, and call-center activities. Establish clear priorities, regular feedback, and accountability for results.
• Lead change that lasts. Understand current workflows, involve experienced employees, test improvements, address concerns, and reinforce new practices until they become the normal way of working.
• Create clear quoting and order rules. Define required information, priorities, approval limits, exception handling, and escalation paths. Help employees make consistent decisions without creating unnecessary barriers for customers.
• Build practical training. Capture team knowledge in procedures, job aids, and an easy-to-use knowledge base. Develop onboarding, cross-training, and skill checks; keep guidance current and verify that employees can apply it.
• Improve quote-to-order execution. Reduce response delays and rework. Partner with sales, purchasing, and fulfillment teammates to improve handoffs, support realistic commitments, and communicate proactively when orders are at risk.
• Use data to improve performance. Track quote turnaround, customer response time, order accuracy, open-work backlog, and timely handoffs. Use results to coach, balance workloads, and solve recurring problems without sacrificing service quality.
• Support customer relationships and growth. Partner with the field sales team on account opportunities and the development of a relationship-based outbound call center, while maintaining dependable service for existing customers.

Ideal Qualifications

• Demonstrated success managing customer service, inside sales, order management, contact-center, or comparable operational teams. Experience developing supervisors or team leads is especially valuable.
• Evidence of leading people through change: gaining commitment, implementing new processes, and sustaining measurable improvements, not simply writing procedures.
• Strong coaching, performance management, and employee-development skills, including practical experience creating training and consistent work practices.
• Clear written and verbal communication, sound judgment, and the ability to build productive relationships across departments.
• Comfort using data and business systems to organize work, identify problems, and improve results; curiosity and willingness to learn technical products.

We welcome accomplished people leaders from other industries. Your leadership results and ability to build a stronger team matter more than prior fastener or power-transmission experience.

What Success Looks Like
Employees know what good performance looks like and can handle routine work confidently. Order rules are documented and consistently used. New hires follow a clear training path, and cross-training reduces dependence on individual experts. Customers receive faster, more consistent responses and accurate order handling. Performance measures show progress, and improvements continue after the initial rollout.

Compensation and Benefits

• Gain-sharing bonuses paid three times annually, in addition to regular pay.
• 401(k) with a generous employer match and full vesting in year one.
• Full benefits, including a discounted health insurance option for non-tobacco users.
• Generous paid time off, including paid holidays, bereavement, and parental leave.
• Comprehensive onboarding, supportive teammates, and regular managerial feedback.

Culture, History, and VisionHuyett is a family-owned industrial fastener master distributor with more than a century of history and a fulfillment center in La Porte. We are an Evergreen company committed to remaining private. Our core values are Effective, Learner, Attentive, Accountable, Humble, Transparent, and Love and Respect, expressed through our Excellence in Action Fundamentals.
 

Work Environment: Office setting with sit/stand desks and a fast-paced, team-oriented staff. The role also involves collaboration with manufacturing teammates in a plant environment with exposure to high temperatures, moving machinery and equipment, heights, and confined spaces.
 

EEOE: Huyett is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, or genetic information.