Customer Service Officer [RP01-002]

Serving as the primary point of contact with customers. This role involves handling inquiries, resolving complaints, and ensuring that customers have a positive experience with the company's products or services. To maintain high levels of customer satisfaction, which is essential for the retention and growth of a business's client base.

Working Hours
Mon-Fri (8am-5.30pm) ; Sat (8am-1pm) (2 tea breaks and 1 hour lunchtime)

Location
North Port Klang

Monthly Salary Range
RM2,600 - RM3,500depending on experience

Responsibilities

• To maintain customer database.

• To receive and process all purchase orders from customers.

• To work with the production, warehouse and logistics teams to make delivery arrangement for customer orders.

• To all ensure all customer purchase orders, invoices and other documentation (physical and electronic) are accurate, up-to-date and fully traceable.

• To handle customer enquiries, complaints, requests and actions taken.

• To develop strong relationships with customers to foster loyalty and repeat business.

Other Requirements

• Min. 5 years relevant experience, ideally in SME manufacturing environments.

• Strong communication and interpersonal skills.

• Detail-oriented, analytical, and able to work independently with integrity and minimum supervision to meet deadlines.

Benefits

• As per Company C&B Policy.