Customer Service Officer

Job Title

Job Description Summary

Job Description

This role is responsible for providing top quality customer service, acting as a one-stop service across our entire product/service range. 

About the Role: 

• Professionally manage incoming and outgoing calls by providing accurate and consistent information. 
• Ability to communicate clearly and manage customers' feedback. 
• Organized and able to multi-task in fast paced environment. 
• Maintain good service delivery. 
• Perform administrative tasks assigned. 
• Any other ad-hoc duties as assigned. 

About the Work Week: 

• 5 days work week, includes weekend 
• Up to 44 hours per week 
• 8-hour rotation shifts (with night shift allowance) 

About You: 

• Preferably O' levels and above  
• Prior experience in Contact Centre environment will be an advantage 
• Ability to operate in a fast-paced environment