Customer Service Non-Licensed/Enrollment

Emerson Personnel Group

🇺🇸 United States

On-site

4 months ago

Not enough detail in this posting to match

Our Call Center client located in Blue Bell is looking for professionals interested in assisting with Affordable Care Act and/or seasonal open enrollment.

Salary: $18 (non licensed) to $20 (newly licensed-no cost to you) per hour
Location: Blue Bell, In office
Hours/Schedule: Options available - 8am to 11pm are the call center hours, some weekend and remote work (limited)
Duration: 5 to 10 months could extend or convert to client payroll
Benefits: Self paid through agency and once converted to client payroll

BONUS: Option to become a licensed agent - training materials, instruction, exam and reciprocal licenses paid for by company - salary would bump to $20 once licensed received from the state. Details - no out of pocket costs to you:

Client pays for study materials ($300)
You put in 20-40 hours of study time on your own - 1-2 weeks
Paid 1 day class 8 hours (you get $80 for the day) with instructor to offer test taking tips and review material; fist come first serve
- June 17
- June 30
- July 7
Schedule and pay for the state licensing exam ($55 savings)
If you pass, they cover cost of reciprocal licenses ($50 to $200 per state)
If you don't pass, you may be considered for a non-licensed role:

Responsibilities:
- Answer inbound calls and emails -Update and document all information in CRM system
-Educate customers on various plans, if licensed only
-Follow up on questions or transfer to a licensed agent
-Escalate calls or situations that require immediate attention
-Highly detailed oriented -Excellent communication skills
-Able to handle large volume of calls in a fast-paced environment
-Punctual with excellent attendance
-Flexible with hours
-Quick to learn new software packages -Team player/collaborative -Empathetic demeanor

Customer Service Non-Licensed/Enrollment · Emerson Personnel Group

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