Customer Service Manager - Logistics Operations

Responsibilities:

oManaging Logistics & Customer Services day-to-day logistics operations for all modes of transportation including:

o  Build and maintain strong client relationships

o  Maintain SOP (Standard Operating Procedures) with key customers profiles

o  Address client inquiries and issues with a focus on customer satisfaction.

o  Collaborate with the team to develop and implement standardized level of service

o  Troubleshoot customers’ shipments

o  Hiring and training of team members

o  Support Talk Freight Mexico customer service team

o  Assist with onboarding

o Work directly with leadership to identify, build and strengthen processes and procedures to maximize operational efficiencies and productivity as well as support on new projects.

o Support the overall company sales and revenue efforts including being able to communicate Talk Freight services with potential prospects as needed

o Oversee the office’s administrative/operational needs

o Assist in the management of A/R, A/P and HR as needed

Requirements:

o Minimum of 3 years of experience in a similar role within the Transport & Logistics industry including extensive knowledge of TMS and 3PL management systems; all transportation modes (LTL, TL, Intermodal, etc.); Truckload boards (TruckStop/DAT); Freight Analytics;

o Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with clients and internal teams.

o Command of Microsoft Office Suite.

o Customer Focus: Strong customer service orientation, always striving to meet and exceed client expectations. 

o Superior time management, multitasking, organizational and prioritization skills

o  • Flexible and agile with the ability to pivot quickly to changing circumstances and quickly make decisions.

o Maintain a positive, professional and customer-centric attitude at all times.

o Self-Motivated: Ability to work independently, take initiative, and prioritize tasks.

Compensation: $60,000 - $80,000+ including salary and bonus PLUS company stock award opportunities

Benefits:

Talk Freight Offerings:

·       Opportunity to make an immediate impact with a company blazing a new trail in the transportation industry and unlimited growth

·       Great work environment in Overland Park on the former Sprint Campus.

·       Competitive salary + commission plan

·       Excellent benefits package- Medical, Dental, Vision and Life Insurance

·       401K matching

·       Fitness Club Access