Customer Service Expert

Job Overview:

Our customer service team is essential to keeping the company operating and ensuring

homeowners have a great experience with us. Customer Service Specialists act as a

liaison, provide product/services information, answer questions, schedule service

appointments, and resolve any emerging problems that our customer accounts might

face with accuracy and efficiency.

It's a big job, and we value feedback from our customer service team to make sure the

company is operating efficiently and that homeowners are happy with our work.

Here are a few benefits of choosing to work for Blue Line Electric:

• Paid training

• Bonuses based on performance

• Tech tools to help you do your job efficiently

• Health insurance

• Paid Time Off

To be successful in this role, you will need to be organized, efficient, persuasive and

have practical problem-solving skills. You will be interacting with our customers daily

and having patient and respectful behavior.

Responsibilities: (This list may not include all the duties assigned)

• Go the extra mile to help homeowners and potential customers

• Manage large amounts of incoming phone calls and outbound return calls

• Use software, like our ServiceTitan CRM, to record interactions with homeowners

• Build sustainable relationships and trust with customer accounts through open

and interactive communication.

• Follow communication procedures, guidelines, and policies.

Basic Position Requirements:

Abilities:

• Proven sales and customer support experience or experience

• Strong phone, active listening and overall communication skills

• Familiarity with CRM systems and practices

• Customer orientation and ability to adapt/respond to different types of characters.

• Ability to multi-task, prioritize, and manage time effectively.

• High school diploma or equivalent