Customer Service [DL01-003-008]

Working Hours
Mon–Fri (8.30am – 5.30pm) ; Sat (8.30 am – 1pm)
(After confirmation alternate Saturday off’s)

Location
North Port (Kawasan Perusahaan Bandar Sultan Suleiman, Selangor)

Monthly Salary Range
RM1,700 - RM3,000depending on experience

Responsibilities

• Answering questions about companies’ services provided

• Processing order and transactions

• Resolving issues and troubleshooting technical problems

• Providing proactive customer outreach

• Handling customer complaints

• Responding to customer reviews

• Developing & documenting knowledge

• Hitting customer service KPI given