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MR

Customer Service / Dispatcher

Mr. Rooter Plumbing of San Antonio
🇺🇸 United States
On-site
54 months ago
$15 – $18 / hour
  • plumbing
  • Mac
  • Microsoft Word
54 months ago
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Benefits/Perks:
  • Major medical, dental, and vision insurance
  • Life insurance, STD and LTD
  • Metlife Ancillary Benefits
  • Simple IRA Plan
  • Paid vacation
  • Paid holidays
  • Competitive pay and Bonuses (*Compensation based on experience)
Company Overview: Mr. Rooter Plumbing’s proven systems make it easy for our staff members to achieve their goals, whether financial, professional and/or personal. 

Mr. Rooter implements our Code of Values of Respect, Integrity, and Customer Focus while having Fun in the Process, making it a place you will be proud to work for. 
If you are looking to take your career to the next level, you have the desire to learn a system that helps you become the best in the industry, and you have the grit and persistence to make things happen, we want you!
Specific Responsibilities:
  • Customer Service Representative (CSR)
  • Answering Incoming Phone Calls and handling Front Desk 
  • Booking service appointments and assisting Customers and Plumbers
  • Dispatching service calls to the Plumbers using Service Titan Software 
  • Preparing employee timesheets using timeclock and GPS reports
  • Typing customer contracts, proposals, invoices, correspondence, etc.
  • Assistance with Accounts Payable and light Accounts Receivable (as needed)
  • Assisting with other daily office duties (as needed)
Job Requirements:You will be asked to assist with the day to day operations of a Mr. Rooter Plumbing franchise location. 
  • Proficiency in Service Titan Software (***Preferred***)
  • Customer-focused attitude
  • Proficiency to navigate tablet-based technology and Mac computer software
  • Proficiency in Microsoft Word 
  • Professional appearance and personality
  • Positive attitude with a desire to learn with the best
  • Team player who can work independently 
  • Results-oriented attitude
Desired Experience: High school diploma or general education degree (GED) and a minimum of three to five years work experience in an office environment (construction and/or plumbing industry, a huge plus) and/or an equivalent combination of education and/or management experience. There’s a reason Mr. Rooter® Plumbing has been around since 1970 – we’re the best of the best!
 
Behind the colorful uniforms and branded vans are pros who get the job done right the first time. With hundreds of locations worldwide, each franchise is independently owned and operated. Our entire team of qualified professionals live our code of values of Respect, Integrity, and Customer Focus while having fun in the process!

Customer Service / Dispatcher · Mr. Rooter Plumbing of San Antonio

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