IL
Customer Service - Customer Support Technical Training – Entry
ICONMA, LLC
- 🇺🇸 United States
- On-site
- Entry level
- 12 hours ago
- $25.47 – $30.57 / hour
- Windows
12 hours ago
Not enough detail in this posting to match
Responsibilities:
- Training Delivery
- Host, facilitate and support XR training sessions. Provide onboarding, safety guidance, and basic XR usage instructions.
- Support learners throughout each session, ensuring they can complete assigned training modules.
- Set up training rooms, manage equipment checkout, and maintain an orderly learning environment
- XR Device Maintenance & Operations
- Maintain VR/AR headsets, controllers, charging stations, and workstation PCs.
- Clean, charge, annvironment.
- Inspect devices regularly to ensure readiness.
- Troubleshoot hardware or connectivity issues as they arise.
- Monitor device inventory and support capacity planning for concurrent training sessions.
- Software Installation, QA Testing & Bug Reporting
- Install new XR software builds and training modules as they are released.
- Validate installations and conduct basic QA checks to ensure:
- Smooth application launch and navigation
- Proper device tracking and interaction
- Audio/visual stability
- Usable flows for trainees
- Identify, document, and report bugs or performance issues.
- Communicate clearly with development or support teams to help reproduce and resolve issues.
- Center Operations & Coordination
- Prepare XR training spaces, ensuring equipment and layouts are consistent with operational needs.
- Coordinate schedules with local and global training stakeholders.
- Maintain high standards of cleanliness, safety, and user experience in both training centers.
- Assist with tracking attendance, completions, and general training throughput when needed.
- User into VR headsets, log and track issues, keep devices charged, understand XR devices, guide someone that is new to an XR/VR
- Headsets used in the lab: Meta Quest 3, Samsung Odyssey, HP Reverb G2
- Worked in a gaming center, arcade, VR Center, early developer in college and flexibility, passionate about XR. Someone that worked at Sandbox VR would be a great candidate
Requirements:
- Hands-on Experience with VR/AR hardware installation (e.g., Quest, Vive, or similar platforms).
- Ability to confidently host and support group training sessions.
- Strong troubleshooting skills and comfort installing/testing software builds.
- Excellent communication skills and professionalism when interacting with learners.
- Experience operating training labs, AV rooms, tech centers, demo studios or similar environments.
- Familiarity with VR/AR content deployment or device fleet management tools.
- Ability to support training operations across multiple shifts.
- Basic experience with networking, PC configuration, or Windows administration (bonus)
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Customer Service - Customer Support Technical Training – Entry · ICONMA, LLC