Customer Service Coordinator

Manchester – Tyco Park | Full-Time | Hybrid Working (2 days/week after 6 months)

Are you a master of multitasking with a passion for delivering exceptional service? Step into a pivotal role where your coordination skills keep our field operations running smoothly and our customers smiling.

What we offer

• Competitive Salary:Reflecting your skills and experience

• Generous Leave:25 days annual leave (pro-rated in hours)

• Holiday Purchase Scheme:Buy up to 10 extra days—up to 35 days total leave

• Comprehensive Benefits:

  • Pension plan (up to 7% employer match)

  • Life assurance

  • Employee assistance program

  • Referral scheme

• Exclusive Discounts:High street brands, cycle-to-work scheme, and Johnson Controls product discounts

• Career Development:Extensive growth and advancement opportunities

• Free Onsite Parking:Hassle-free commuting

• Dress Down Fridays:Casual attire to wrap up the week

What You Will Do

As a Service Operations Specialist, you’ll be the heartbeat of our maintenance scheduling team—working closely with internal teams and national clients to ensure planned and emergency works are executed seamlessly. Your day-to-day will include:

• Coordinating engineer appointments and managing dynamic diaries

• Communicating with customers via phone and email to confirm schedules and resolve queries

• Ordering parts, securing purchase orders, and completing permits

• Navigating multiple customer portals and internal systems

• Collaborating with Service Managers to optimize engineer productivity

• Liaising with Sales, Billing, FM Helpdesk, and Subcontractors

• Supporting KPIs and reporting to the Planning Team Manager

What We Look For

Must-Haves:

• At least 1 year of customer service experience

• Excellent communication skills—written and verbal

• Strong multitasking and time management abilities

• High attention to detail and urgency

• Confident decision-making and problem-solving skills

• Proficiency in using multiple PC applications

Nice-to-Haves:

• Experience with GANT-based planning or dispatch software

• Familiarity with processing invoices and purchase orders

• Previous scheduling experience in a service or maintenance role

You will be joining a friendly, supportive team where colleagues genuinely help each other succeed. If you're looking for a role where you can grow, feel valued, and enjoy coming to work—this could be just the opportunity for you.

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