MH
Customer Service and Sales Representative
Mr. Handyman of the Western Main Line
🇺🇸 United States
On-site
Manager or above
109 months ago
$38,000 – $45,000 / year
- Pension
109 months ago
- 401(k) matching
- Paid time off
As a Customer Service and Sales Representative, you are a key member of the team and represent Mr. Handyman on customer calls. You are responsible for handling service requests, scheduling and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
Specific Responsibilities:
- Receive incoming calls in professional and courteous manner
- Return customer calls, respond to customer complaints, and resolve issues
- Schedule services and dispatch technicians
- Perform marketing functions to sell additional work and earn business
- Perform administrative functions including data entry, payment processing, and supply inventory
- Perform other duties as needed which may include cross-training in related positions
- Knowledge of home maintenance and repair
- Previous customer service and sales experience preferred
- Strong written and verbal communication skills
- Computer literate, with working knowledge of work processing, business software and spreadsheet applications
- Detail-oriented with strong data entry skills
- Team player who can work independently
- Paid training
- Paid vacation after one year
- Matching 401K
- No health benefits are available at this time
Customer Service and Sales Representative · Mr. Handyman of the Western Main Line