Customer Service and Consignment Intake

Company Overview: At Geartrade, we believe that outdoor experiences should be accessible to everyone, regardless of budget. We are a premier retailer of high-quality, second-hand outdoor gear, offering a common platform for adventurers, retailers, and manufacturers to sell their used, returned, and refurbished outdoor gear.

Our dedication to quality and customer satisfaction has earned us prestigious recognition, including two Outdoor Retailer awards. These accolades reflect our commitment to providing top-notch gear and exceptional service to our community.

We are currently seeking a detail-oriented and motivated person interested in a hybrid role combining our Customer Service and Consignment Intake Specialist roles to join our team.

Job Description:

Customer Service Representative (Saturday & Sunday, Remote): On weekends, you will focus on customer service, primarily responding to customer inquiries via email. Your responsibilities will include assisting customers with their orders, addressing any issues they encounter, and facilitating communication between buyers and sellers. While most communication is handled via email, you will occasionally make phone calls to provide a more personalized experience.

Consignment Intake Specialist (Weekdays, On-Site): During the weekdays, your role will shift to consignment intake at our Salt Lake City warehouse. Here, you will be responsible for the initial processing of consigned products. This includes verifying the authenticity of items, conducting product research, writing detailed and accurate product descriptions, and assessing the condition of each item. This part of the role requires a sharp eye for detail, strong research skills, and the ability to create engaging and precise product copy.

Ideal Candidate: The perfect candidate for this role is an outdoor enthusiast with a passion for gear, who excels in both customer service and product assessment. You should be comfortable working independently in a remote setting during the weekends, and equally at ease working in a team environment during the weekdays at our warehouse. If you have a strong background in customer service and a keen eye for detail, this hybrid role could be a great fit for you.

Key Responsibilities for the Customer Service Role:

• Respond to customer emails promptly and professionally.
• Review and process transactions accurately.
• Assist customers with problem orders, including out-of-stock items and locating difficult-to-find products.
• Mediate communication between buyers and sellers to ensure a smooth transaction process.
• Make occasional outbound calls to customers when a more personalized approach is needed.

Key Responsibilities for the Consignment Intake Role:

Product Verification:

• Examine consigned items to ensure they meet company standards.
• Verify product authenticity and functionality.
• Check for any defects or damages and document findings.

Product Research:

• Research product details, including brand, model, specifications, and market value.
• Stay updated on industry trends and product knowledge.

Product Copy:

• Write clear, accurate, and engaging descriptions for consigned items.
• Highlight key features and benefits of each product.
• Ensure consistency in product listings across all platforms.

Data Verification:

• Enter product information into the inventory management system.
• Verify data accuracy and correct any discrepancies.
• Maintain detailed records of all consigned items.

Condition Assessment:

• Assess the condition of each product and assign a grade based on established criteria.
• Write detailed descriptions of the product condition, noting any wear, tear, or defects.
• Provide recommendations for pricing based on condition and market value.

Qualifications:

• High school diploma or equivalent; a degree in a related field is a plus.
• Previous experience in retail, customer service, consignment, or a related outdoor oriented field.
• Proficient in written communication with a customer-first mindset.
• Ability to politely de-escalate situations and resolve issues.
• Quick to assimilate information and able to multitask effectively.
• Strong problem-solving skills and the ability to coordinate with team members.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Passion for outdoor gear and sustainability is a plus.

Benefits:

• A supportive and collaborative work environment.
• Fun and open work environment with growth potential into many areas of e-commerce.
• The ability to develop multiple skills sets with a fast growing company.
• Shared season pass access to Alta, Snowbird, Solitude and Brighton!
• Employee discounts on outdoor gear.