Customer Service Analyst

Green Bay Convertingis looking for a Customer Service Analyst to support our day-to-day customerservice operations, bring structure to how we track and report on performance,and help us find smarter ways to work as we grow. This is a great fit for someonewho's detail-oriented, comfortable in spreadsheets, and wants to grow into abroader Operations/BI role as our reporting infrastructure matures.

What you'll do:

Handle day-to-daycustomer service activities, including order entry and order management

Serve as a point ofcontact for customer questions, order status, and issue resolution

Track and report oncustomer service KPIs (order accuracy, response times, OTIF, etc.)

Build and maintainreporting tools and dashboards used across the CS team and leadership

Partner withCustomer Service, Planning, and Operations to identify trends and flag issuesbefore they become problems

Bring fresh eyes toour CS processes and workflows — we're always looking for ways to work smarter,and your input matters here

Support processimprovement initiatives with clean, reliable data

What you need:

Strong Excel skills— comfortable with formulas, pivot tables, and cleaning up messy data(required)

Sharp attention todetail and comfort working with numbers day-to-day

Clear communicator —you'll be translating data for people who don't live in spreadsheets

Curiosity and a biastoward figuring things out, not just flagging them

Genuine interest inAI and new technology — you don't need to be an expert, but you should beexcited to learn and use new tools as they come into the role

Nice to have (notrequired):

Exposure to Power BIor other reporting/dashboard tools

Prior experience incustomer service, supply chain, or manufacturing environments

Comfort with (orinterest in learning) SQL or other data tools

Support &resources:

You won't bebuilding this alone — GBC has a skilled internal AI team that can support yourrequests for dashboards, applications, and other tools as you identifyopportunities to improve how we track and report on CS performance.

Growth path:

This role startswith hands-on customer service work — order entry, day-to-day account support,and issue resolution. As you build a track record and GBC's reporting/BIcapabilities expand, there's a real opportunity to grow into a broaderOperations/Business Intelligence function for the right person who showsinitiative.

Benefits:

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Work Location: Inperson