Customer Service Agent with Front Desk/Reception Responsibilities

Description

About us:

Founded in Brooklyn in 1918 by Robert Lee Johannsen, Lee Spring has grown into a global manufacturer with locations across the U.S., Europe, Latin America, and Asia — stocking more than 25,000 catalog products alongside custom-engineered solutions.

What You’ll Do:

Customer Service & B2B Support

• Serve as a primary point of contact for business customers via telephone and email.
• Respond promptly and professionally to customer inquiries regarding products, pricing, availability, orders, lead times, and general information.
• Process, enter, and maintain customer orders accurately.
• Assist with preparing and following up on customer quotations.
• Monitor open orders and communicate order status, delays, and other updates to customers.
• Research and resolve customer concerns, order discrepancies, and service issues.
• Coordinate customer requests and requirements with Sales, Engineering, Production, Quality, Purchasing, Shipping, and other internal departments.
• Maintain accurate customer, order, and related information in company systems.
• Assist Sales Representatives and other team members with customer requests and administrative support.
• Develop and maintain positive, professional relationships with customers.

Front Desk & Reception

• Answer, screen, and route incoming telephone calls in a professional and courteous manner.
• Greeting and assist customers, visitors, vendors, and other guests.
• Maintain a professional and welcoming reception area.
• Assist with visitor sign-in and other front-desk procedures.
• Respond to general inquiries and direct callers and visitors to the appropriate department or employee.
• Maintain confidentiality when handling customer, company, and employee information.

General

• Maintain organized records and documentation.
• Use Microsoft Office and company business systems to complete daily responsibilities.
• Prioritize multiple tasks while maintaining a high level of accuracy and customer service.
• Work collaboratively with employees across multiple departments.
• Perform other duties as assigned.

Qualifications

Qualifications

Job Requirements:

• 2–3 years of customer service experience in manufacturing, industrial, distribution, or B2B environment.
• Previous experience processing and tracking customer orders.
• Experience with customer quotations, pricing, purchase orders, or order status inquiries.
• Familiarity with manufacturing processes, production schedules, inventory, or lead times.
• Experience working with technical, industrial, mechanical, or engineered products.
• Previous front-desk or receptionist experience.
• Experience coordinating customer needs with Sales, Production, Engineering, Quality, or Shipping.
• Experience supporting a sales or customer service team.
• Experience with an ERP, CRM or order-management system.
• Experience working directly with customers by telephone and email.
• Strong verbal and written communication skills.
• Professional telephone presence and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and follow-up skills.
• Proficiency with Microsoft Office, including Outlook and Excel.
• Ability to work effectively with customers, visitors, and employees at all levels of the organization.