Customer Service Agent

As Betsson continues to grow across Latin America, we are looking for a Customer Service Agent to deliver an outstanding customer experience

The Wow

A taster of what you will be involved with: 

• Support customers viaemail, live chat, and telephone in Spanish and English 
• Work closely with the team to achievehigh customer satisfaction and KPI targets.
• Manage and maintain customer accounts.Translatepromotional content and customer surveys into the local language when required.
• Request, review, verify, and store customer documentation in line with regulatory requirements.PerformKYC checks, customer risk assessments, and monitor suspicious activity
• Follow company policies related to player safety, protection, fraud prevention, and responsible gaming.

What we are looking for

• Strongwritten and verbal communication skills in Spanish and English.
• Previous experience incustomer service (face‑to‑face, online, or phone‑based)
• Strong attention to detail and ability to multitask.Good knowledge ofMicrosoft Office tools.
• Ability to work independently and meet deadlines.
• Team player with a customer‑centric mindset.

What we offer

Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.

Challenge accepted?

By submitting your application, you understand that your personal data will be processed as set out in ourPrivacy Policy