Customer Service Administrator 3

Investigate customer complaintsin regards to overages, shortages, and damaged freight. Answer questions and complaintsregarding services, billing, credit ratings, and merchandise. Monitor the Undelivered Freight Report daily for freight not cleared within 24 hours. Trace freight shortages by checking similar shipments loaded before and after the short shipment.Identify and correctbilling/rating errors.Provide rate quotes. Perform daily reports of various shippers’ Account. Answer calls from customers or other Service Center requesting status of freight. Coordinate Linehaul activity to effectivelyutilize equipment and personnel while meeting Company and customer requirements and minimizing costs. Notify Central Dispatch of available Linehaul Drivers and freight volume to be moved from the Service Center to other locations. Receive daily Linehaul scheduleidentifying driver-to-load assignments from Central Dispatch andcommunicate to Linehaul Drivers. Perform secretarial and reporting functions for Service Center leadership. 

For this role, you must have: a High School Diploma or GED; the ability to satisfactorily pass background check and alcohol and drug test; 6 months of related experience and/or previous office experience; strong customer relations skills to communicate effectively with internal and external customers; the ability to manage multiple tasks with interruption; computer skills; and be familiar with Microsoft Office applications. We would prefer you to haveprevious experience with Customer Service, Microsoft Outlook, Microsoft Excel, and Multi-line phone systems.Pay: $23.98-$29.15 Per Hour (pay may vary based on location and experience)

Work Shift

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