Customer Sales & Service Representative

Do you take pride in providing an excellent customer experience? Are you outgoing, knowledgeable, and service-oriented? Do you have the determination to close sales and build lasting relationships with new and existing customers? If so, then we’d like you to join our team as aCustomer Sales & Service Representative.   

About the Role: 

   You will: 

• Meet or exceed the sales targets established by your manager.

• Work with your Profit Center Manager to establish revenue and margin targets. 

• Accurately process Sales Orders and Bids generated through telephone and in person sales transactions.

• Assist customers who pick up their order at our Profit Center.

• Find innovative ways to grow sales with existing customers and become their trusted advisor. 

• Generate sales leads that develop into new customers.

• Identify opportunities for value-added services and articulate our solutions.

• Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, follow up to ensure resolution and customer satisfaction.

• Support Sales activities and all Profit Center activities as part of our Profit Center team.

• Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery.

• Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.

• Successfully complete required safety and compliance training programs as assigned.

• Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, follow up to ensure resolution and customer satisfaction.

• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You: 

• Minimum of one year of experience in customer service or sales; contractor sales experience preferred.

• Spanish-speaking skills preferred.

• Must possess a valid driver’s license.

• General knowledge of products sold within the Profit Center preferred.

Our ideal candidate will also: 

• Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, customer contact files, and to analyze customer data.

• Possess outstanding customer service, telephone/verbal communication, and generous listening skills.

• Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell.

• Build influential relationships and trust with customers and vendors through open and interactive communication.

• Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, ask for the order and close the sale.

• Be able to build positive working relationships and inspire teamwork with co-workers.

• Be able to learn and operate the computer related systems used to process orders.

• Be able to learn to operate warehouse material-handling equipment.

• Read, write, speak, and understand English.

• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.