Customer Order Specialist

Job Title

Job Description

Customer Order Specialist

As a Customer Order Specialist, you'll be responsible to provide operational support by ensuring that all customer purchases from booking to Confirmed delivery date appropriately follow Order Intake policies for the Hospital Patient Monitoring business unit.

Your role:

• Verify order completeness and accuracy by checking product codes, quantities, and pricing in line with Order Intake Policies.
• Monitor and communicate the status of orders, from entry to confirmed delivery, to relevant stakeholders.
• Input customer purchase orders accurately into the processing system for new bookings and change requests.
• Serve as a liaison between functions throughout the order life cycle, resolving issues from intake to invoice creation.
• Escalate issues promptly to ensure customer satisfaction and contribute to process improvements within Philips Lean culture.

You're the right fit if:

• You posses a High School Diploma, Vocational Education or Bachelor's Degree in Business Administration, Supply Chain, Logistics or equivalent.
• You have 2+ years of experience with Vocational Education in areas such as Order Management, Logistics, Process Improvement, Business Administration or equivalent OR no prior experience with Bachelor's Degree.
• You are knowledgeable in SAP, SFDC or an equivalent ERP systems and MS Office Suite.
• You are a customer-focused professional with critical thinking and innovative problem-solving skills. You excel at meeting tight deadlines, resolving escalated issues, and are forward-thinking with strong organizational abilities. You can work effectively both independently and as part of a team.
• Advanced knowledge of English language. May be required to work overtime, based on business &/or departmental needs.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

About Philips
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