Customer Onboarding Project Manager
- point of sale
- AI
- Change Management
Who We Are
Bravo is redefining how specialty retailers—especially firearms dealers, pawn shops, and niche retail businesses—operate and grow. Our all-in-one SaaS platform combines point-of-sale, compliance, inventory management, eCommerce, and mobile solutions to streamline operations and drive success for small and mid-sized businesses.
As anAI-first organization, we’re embedding cutting-edge AI tools across every part of our business to accelerate innovation, boost productivity, and deliver world-class customer experiences. We’re expanding into new markets and growing a team passionate about shaping the future of retail tech. Every team member is encouraged to actively explore and implement AI solutions in their role to improve performance, creativity, and impact.
The Opportunity
We’re looking for aBilingual Customer Onboarding Project Manager to join our Customer onboarding team. In this role, you’ll lead the end-to-end onboarding and implementation of Bravo’s platform for small, medium, and enterprise customers—including our expanding base of Spanish-speaking clients. Your mission: to deliver seamless, efficient, and customer-first onboarding experiences that set the foundation for long-term success.
This role requires fluency inboth Spanish and English, with the ability to communicate clearly and effectively across written and verbal channels. You’ll partner closely with Sales, Support, Product, and Development teams to deliver a consistently outstanding customer journey.
What You’ll Do
Manage onboarding projects from kickoff to go-live, including scheduling, deliverables, and stakeholder updates
Track and report on KPIs including -Time-to-Value (TTV), Onboarding Completion Rate, Customer Satisfaction During Onboarding (CSAT, First 90-Day Retention Rate, -Data Migration Success Rate -Training Effectiveness Score, Onboarding Project Through put, Escalation Rate
Serve as the primary point of contact for new customers, including Spanish-speaking clients
Communicate project scope, timelines, risks, and dependencies with clarity and consistency
Collaborate with cross-functional teams to ensure successful project delivery
Troubleshoot onboarding challenges and provide proactive, solutions-oriented support
Build trust and confidence with new customers and guide them through change management
Tailor onboarding experiences to each customer’s needs with empathy and efficiency
Contribute to internal process improvements, documentation, and innovation within the onboarding function
Who You Are
Abilingual communicator fluent in both English and Spanish (spoken and written)
Anempathetic partner who understands customer needs and eases concerns
Highlyorganized and able to manage multiple projects simultaneously
Solution-focused, resourceful, and proactive in solving onboarding challenges
Motivational and engaging, able to instill confidence in new users
Alwayscurious and coachable, eager to learn and grow
Areliable team player who communicates with transparency and consistency
What You Bring
1–3 years of experience in onboarding, project management, or customer success
Excellent verbal and written communication skills in English and Spanish
Strong time management and organizational abilities
High emotional intelligence and a customer-first mindset
Ability to work independently, meet deadlines, and thrive in a fast-paced environment
Experience supporting diverse customer profiles and personalities
Demonstrated interest or experience using AI tools to improve workflows and decisions
Why You’ll Love Working at Bravo
Be part of a fast-growing, AI-first company transforming retail technology
Collaborate in an innovative and supportive environment that values learning and growth
Play a key role in customer success and long-term adoption
Join a culture that valuesimpact, empathy, agility, and continuous improvement
Customer Onboarding Project Manager · Zizzik