A
Customer Experience Specialist - Firearms
AAFES
- 🇺🇸 United States
- On-site
- 1 day ago
- $17.25 – $26.82
- Vault
- Pension
1 day ago
Not enough detail in this posting to match
Job Description
- Candidates must be at least 21 to be considered for this position.
- All applicants tentatively selected for this position will be required to submit to a urinalysis to screen for illegal drug use (including marijuana) prior to appointment as well as random drug screening.
As a Customer Experience Specialist in Firearms/Sporting Goods, you are responsible for ensuring an exceptional guest experience in the Firearms/Sporting Goods departments. You will support a strong commitment to world class customer service and ensure an extraordinary shopping experience for our customers. You'll know which products will meet customer's needs and stay up to date on product knowledge. You will organize and maintain firearms in all locations within the store to include the Firearms Counter and Firearms Vault. You will ensure that 4473 forms are completed thoroughly and accurately as well receive incoming firearms using logbooks and electronic systems. With your knowledge and helpful suggestions, customers will continue to shop the Exchange.
We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.
So what can you expect as a Customer Experience Associate – Firearms/Sporting Goods at the Exchange?
- Greet every customer with eye contact and smile in your authentic way
- Acknowledge every waiting customer as soon as they arrive to the Firearms counter/Sporting Goods department area to let them know you’ll be right with them
- Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer
- Ensure customers have an extraordinary experience while shopping
- Complete transactions accurately and efficiently while engaging customers in appropriate conversation
Who We Are
The Army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan, and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.Our Focus
We are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our Soldiers, Airmen and their families.Job Qualifications
Completion of high school or the equivalent. Strong attention to detail and ability to maintain accurate records is required.Must complete Exchange firearms certification program with 100% success before handling firearms or ammunition and maintain certification annually.Must pass a background check and comply with all legal requirements for firearms sales. Position is subject to random drug testing.If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Additional Qualifications/Requirements
- Required: Availability to work between the hours of 0900-1800; Including weekends and Holidays - 20 Hours a week Regular Part Time position.
- Candidates must be at least 21 to be considered for this position. All applicants tentatively selected for this position will be required to submit to a urinalysis to screen for illegal drug use (including marijuana) prior to appointment as well as random drug screening.
- Required: Access to the military installation (Real ID*, Passport, Military ID, CAC ID, etc.)
- *Federal agencies will not accept a driver's license or identification card for official purposes from any individual unless such license or card is a REAL ID - compliant driver's license or identification card issued by a state.
- Previous experience with Inventory Control procedures preferred
- Prior knowledge and experience with firearms preferred
- Understanding of ATF laws and regulations
- Able to learn and adapt to current technology needs
- Able to think quickly on the spot to answer customer questions
- Able to take initiative
- Able to share brand knowledge
- Excellent attention to detail
- Willing to cross-train and work in other areas of the store, as needed
- Must possess a welcoming and helpful attitude toward customers and other team members
- Excellent communication skills
- Basic computer skills
- 12 months Retail experience preferred
Major Duties
Provide high level of customer satisfaction through excellent service. Greet each customer upon contact, demonstrates product knowledge, assesses their needs, suggest alternative options, and provide solution resolution. Keep their needs foremost and creates a welcoming environment.Operate a cash register or other sales related equipment to enter new accounts, sales related equipment, sales transactions, refunds, or other related transactions. Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance.
Strictly adhere to all FFL regulations and state laws governing the sale of firearms. Ensure all necessary documentation (paperwork, data entry, etc.) is completed accurately and in a timely manner.
Verify that all customer information and transaction details are 100% accurate to prevent any compliance issues and ensure a smooth transaction process.
Monitor and manage stock levels, assist in inventory counts, and report any discrepancies to management.
Promote safe handling and storage practices of firearms and educate customers on responsible firearm ownership.
Communicate and promote the benefits of the Military Star credit card to customers to drive sales growth.
Performs other duties as assigned.
- Job Grade: 2
- Job Tier: 1
- Career Area: Retail Operations
- Supervisor: No
- Salary Minimum: $17.25
- Salary Maximum: $26.82
- Job Type: Hourly
- Number of Positions Remaining: 1
Customer Experience Specialist - Firearms · AAFES