Customer Experience Intern, Spring 2027

TheCustomer Experience Intern will support the planning and execution of initiatives aimed at enhancing the experience of IMG Academy's student-athletes, campers, families, and guests. This role will contribute to project management, cross-functional collaboration, customer insights, and operational improvements while taking ownership of smaller projects that drive meaningful change. The ideal candidate is organized, proactive, detail-oriented, and eager to help create seamless customer experiences.

Position Responsibilities

• Support the planning, coordination, and execution of cross-functional customer experience initiatives.
• Assist with project management activities, including maintaining timelines, tracking action items, coordinating meetings, and following up with stakeholders to ensure progress.
• Take ownership of smaller projects and improvement initiatives, coordinating with stakeholders and driving deliverables through completion.
• Support customer journey design workshops by coordinating sessions, capturing ideas, and translating outcomes into actionable next steps.
• Review student-athlete, camper and parent feedback to identify key themes, trends, and opportunities for improvement, helping translate insights into actionable recommendations.
• Assist in reviewing existing processes, identifying inefficiencies, and recommending improvements that enhance consistency and effectiveness.
• Develop and maintain project plans, process documentation, customer journey maps, presentations, and other resources that support operational alignment.
• Coordinate onboarding and customer-facing video content, including organizing content needs, collaborating with stakeholders, and tracking timelines.
• Support the planning and execution of campus initiatives, events, and programs that enhance the overall customer experience.
• Adhere to all company policies, procedures, and business ethics codes.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Coursework and/or strong interest in Business Administration, Sports Management, Hospitality, Operations, Project Management, or a related field, or equivalent experience.
• Strong organizational and time management skills with the ability to balance multiple priorities.
• Excellent written and verbal communication skills with strong attention to detail.
• Ability to collaborate across departments while independently managing assigned tasks and smaller projects.
• Proactive, resourceful, and willing to take initiative to support team goals.
• Strong critical thinking, problem-solving, and analytical skills, including the ability to identify trends and translate data into actionable insights.
• Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word.
• Adaptability and willingness to learn in a fast-paced, collaborative environment.
• Interest in customer experience, sports, education, or hospitality.