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Customer Experience Associate - (Shift: 2PM-11PM) Must be 21 years old
AAFES
- 🇺🇸 United States
- On-site
- 2 days ago
- $15
2 days ago
Job Description
Responsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers' needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exchange brand loyalty.Job Qualifications
Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Additional Qualifications/Requirements
MUST BE AT LEAST 21 YEARS OLD. AS A CUSTOMER EXPERIENCE ASSOCIATE AT THE EXPRESS YOU MUST BE AVAILABLE TO WORK NIGHT SHIFT, BETWEEN 2PM-11PM, YOU WILL ASSIST CUSTOMERS IN FINDING WHAT THEY ARE LOOKING FOR AND ENSURE THE EXPRESS IS STOCKED WITH THE PRODUCTS CUSTOMERS WANT. YOU'LL KNOW WHICH PRODUCTS WILL MEET CUSTOMER'S NEEDS AND STAY UP TO DATE ON TRENDS. WITH YOUR KNOWLEDGE AND HELPFUL SUGGESTIONS, CUSTOMERS WILL CONTINUE TO SHOP THE EXCHANGE. YOU WILL PRIORITIZE CUSTOMER NEEDS OVER TASKS AND GROW SALES BY MAINTAINING MERCHANDISE, SIGNS AND LABELS ON THE SALES FLOOR.Major Duties
Provides high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience.Provides product knowledge through superior sales skills to serve the customer in one or more sales area, utilizes and adheres to merchandise presentation standards including, but not limited to, arranging space on sales floor, setting up promotional fixtures, displaying promotional merchandise signing, sizing, clearance, and cleanliness of the area assigned.
Provides assistance to customers with completing price changes, special orders, online orders, and rain checks. May provide assistance to customers with military uniform dress requirements, insignia, and new items. Will assist with determining minor alterations and submission of certification, as needed.
Actively communicates/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty.
Operates a cash register or other sales related equipment to enter new accounts, conduct sales, refunds, or similar transactions. Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance.
Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse.
Performs other duties as assigned.
- Job Grade: 1
- Job Tier: 0
- Career Area: Retail Operations
- Supervisor: No
- Salary Minimum: $15.00
- Salary Maximum: $15.00
- Job Type: Hourly
- Number of Positions Remaining: 1
Customer Experience Associate - (Shift: 2PM-11PM) Must be 21 years old · AAFES