Customer Experience Associate

This position is a unique opportunity for someone who enjoys working with customers, keeping things organized, solving problems, and being involved in the day-to-day activity of a busy and growing energy business.

The Customer Experience Associate will serve as a key point of contact for customers while also providing administrative and organizational support to the Energy Division Manager. The right person will be comfortable juggling priorities, communicating with a variety of people, and helping make sure customers and coworkers have what they need to be successful.

What You'll Do

Customer Experience

• Serve as a friendly and knowledgeable point of contact for energy customers.
• Assist customers with questions, account information, service requests, and general energy needs.
• Coordinate customer requests with sales, delivery, service, and operations teams.
• Help resolve customer concerns and ensure timely follow-up.
• Build strong relationships with customers and provide the level of service they expect from Premier Cooperative.
• Assist with customer communications, mailings, promotions, and other Energy Division initiatives.

Energy Division Support

• Provide day-to-day administrative and organizational support to the Energy Division Manager.
• Help coordinate meetings, schedules, communications, and follow-up items.
• Prepare reports, spreadsheets, correspondence, presentations, and other materials.
• Help track projects, deadlines, customer initiatives, and division priorities.
• Assist with gathering and organizing information for budgeting, planning, pricing, sales, and operational discussions.
• Communicate and coordinate with employees across locations and departments.
• Help keep projects moving by following up on information, responsibilities, and next steps.
• Maintain organized and accurate records.
• Support special projects and other needs within the Energy Division.

Qualifications

• Be the person customers want to work with.
• Strong customer service and communication skills.
• Highly organized with the ability to manage multiple priorities.
• Comfortable taking initiative and following through without needing constant direction.
• Strong attention to detail and accuracy.
• Professional and comfortable working with customers, employees, managers, and vendors.
• Ability to handle confidential and sensitive business information appropriately.
• Strong Microsoft Office skills, particularly Outlook, Excel, Word, and PowerPoint.
• Previous customer service, administrative, office, energy, agriculture, or cooperative experience is helpful.
• Willingness to learn the energy business and grow with the position.