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PC

Customer Experience

Pyramid Consulting, Inc
  • 🇺🇸 United States
  • Hybrid
  • Manager or above
  • 21 hours ago
  • Health insurance
  • Pension
21 hours ago
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Immediate need for a talentedCustomer Experience. This is a06+ Months Contract opportunity with long-term potential and is located inMountain View, CA (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID:26-32541

Pay Range: $82 - $88/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:
  • Own and drive a portfolio of complex customer engagements, building relationships across customer organizations (C-suite, finance leaders, operations).
  • Design, prepare, and facilitate executive-level engagements with minimal oversight, ensuring every interaction generates clear value.
  • Partner with Product, Engineering, Sales, Finance, Legal, and GTM teams to translate customer insights into actionable outcomes.
  • Document, route, and track customer insights, decisions, and action items, ensuring nothing falls through the cracks.
  • Deliver clear updates to executive stakeholders and cross-functional partners on engagement outcomes and program progress.
  • Contribute to the design and improvement of engagement models, processes, and playbooks, sharing best practices and mentoring junior team members.
  • Identify and activate customers for product co-creation and advocacy opportunities, matching the right customer to the right initiative.
  • Track and analyze engagement data to measure portfolio health and inform account strategy.
Key Requirements and Technology Experience:
  • 10+ years of experience in customer engagement, program management, account management, or customer success, preferably within a technology or SaaS company.
  • Demonstrated ability to build and manage executive-level relationships (VP / C-suite) independently.
  • Proven track record of driving cross-functional outcomes in a matrixed organization without direct authority.
  • Strong written and verbal communication skills, with the ability to tailor messaging for executive, technical, and operational audiences.
  • Experience managing complex, multi-stakeholder engagements with competing priorities and ambiguity.
  • Analytical skills sufficient to interpret engagement data, identify trends, and inform strategy.
  • Proficiency with relevant products or willingness to develop deep product knowledge quickly.
  • High ownership, low ego, and strong follow-through.
Our client is a leadingFinancial technology Industryand we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Customer Experience · Pyramid Consulting, Inc

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