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Customer Exp Spec (Firearms)

AAFES
  • 🇺🇸 United States
  • On-site
  • 2 days ago
  • $17.25 – $26.21
  • Vault
  • Pension
2 days ago
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Job Description

As a Customer Experience Specialist in Sporting Goods, you are responsible for ensuring an exceptional guest experience in the Sporting Goods departments. You will support a strong commitment to world class customer service and ensure an extraordinary shopping experience for our customers. You'll know which products will meet customer's needs and stay up to date on product knowledge. You will organize and maintain sporting goods in all locations within the store to include the Counter and Vault. You will ensure that forms are completed thoroughly and accurately as well receive incoming firearms using logbooks and electronic systems.  With your knowledge and helpful suggestions, customers will continue to shop the Exchange.
We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.
So what can you expect as a Customer Experience Associate – Firearms/Sporting Goods at the Exchange?
  • Greet every customer with eye contact and smile in your authentic way
  • Acknowledge every waiting customer as soon as they arrive to the Firearms counter/Sporting Goods department area to let them know you’ll be right with them
  • Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer
  • Ensure customers have an extraordinary experience while shopping
  • Complete transactions accurately and efficiently while engaging customers in appropriate conversation
We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Job Qualifications

Completion of high school or the equivalent. Strong attention to detail and ability to maintain accurate records is required.Must complete Exchange firearms certification program with 100% success before handling firearms or ammunition and maintain certification annually.Must pass a background check and comply with all legal requirements for firearms sales. Position is subject to random drug testing.


If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

Job Qualifications
  • Previous experience with Inventory Control procedures preferred
  • Prior knowledge and experience with sporting goods preferred
  • Understanding of ATF laws and regulations
  • Able to learn and adapt to current technology needs
  • Able to think quickly on the spot to answer customer questions
  • Able to take initiative
  • Able to share brand knowledge
Additional Qualifications/Requirements:
  • Excellent attention to detail
  • Willing to cross-train and work in other areas of the store, as needed
  • Must possess a welcoming and helpful attitude toward customers and other team members
  • Excellent communication skills
  • Basic computer skills
  • 12 months Retail experience preferred

Major Duties

Provides high level of customer satisfaction through excellent service. Greet each customer upon contact, demonstrates product knowledge, assesses their needs, suggest alternative options, and provide solution resolution. Keep their needs foremost and creates a welcoming environment.

Operates a cash register or other sales related equipment to enter new accounts, sales related equipment, sales transactions, refunds, or other related transactions. Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance.

Strictly adhere to all FFL regulations and state laws governing the sale of firearms. Ensure all necessary documentation (paperwork, data entry, etc.) is completed accurately and in a timely manner.

Verify that all customer information and transaction details are 100% accurate to prevent any compliance issues and ensure a smooth transaction process.

Monitor and manage stock levels, assist in inventory counts, and report any discrepancies to management.

Promote safe handling and storage practices of firearms and educate customers on responsible firearm ownership.

Communicate and promote the benefits of the Military Star credit card to customers to drive sales growth.

Performs other duties as assigned.

  • Job Grade: 2
  • Job Tier: 1
  • Career Area: Retail Operations
  • Supervisor: No
  • Salary Minimum: $17.25
  • Salary Maximum: $26.21
  • Job Type: Hourly
  • Number of Positions Remaining: 1

Customer Exp Spec (Firearms) · AAFES

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