Customer Excellence - Delay Analysis SME

We are looking for a Customer Excellence - Delay Analysis SME

This role is a unique opportunity for a construction delay analyst or scheduling consultant looking to transition from traditional consulting into the construction technology space. The position is highly collaborative and customer-facing, working across various teams to ensure customer success.

Responsibilities:

• Perform schedule reviews and delay analysis using CPM scheduling principles and analytics.
• Interpret project schedule data and communicate findings to customers.
• Guide customers on best practices for schedule quality and delay analysis methodologies.
• Assist customers in applying delay analysis techniques within the platform.
• Provide product feedback and insights to improve platform capabilities.
• Support the Sales team with technical demonstrations and schedule analytics expertise.
• Collaborate with Customer Success to ensure customer adoption and retention.
• Contribute subject matter expertise to marketing initiatives such as webinars, content, and thought leadership.

Requirements:

• 3–5 years of experience performing construction delay analysis or forensic schedule analysis.
• Strong knowledge of CPM scheduling techniques.
• Experience working for a delay analysis or claims consulting firm.
• Familiarity with multiple delay analysis methodologies.
• Proficiency with Primavera P6 and/or Microsoft Project.
• Bachelor’s degree required (Engineering, Construction Management, or related field preferred).
• Strong communication skills and the ability to present complex schedule information to clients.
• Comfortable in a customer-facing role.

Preferred Skills:

• Experience working in the construction industry.
• Familiarity with SmartPM software.