Customer Excellence Coordinator

Our Client, an Internet Service Providers, Website Hosting & Internet-Related Services company, is looking for a Customer Excellence Coordinator for their Bolton, ON/Hybrid location.
 
Responsibilities:

• Lead critical planning process steps, mainly NPM, Collab Meetings, Major Release, and Ready to Sell
• Coordinate and manage critical sales tools, shared sites and toolkit deployment
• Manage the circulation of sales bulletins as required, to inform sales of critical updates
• Develop tools, resources and communications to support execution of our go-to-market plan
• Serve as an internal co-pilot for the Iams Brand
• Meet with sales to understand gaps to plan on iams brand and how to bridge the gaps
• Develop customized solutions for key customers, including channel-specific items and display
• Act as a sales consultant for the marketing team
• Help facilitate the annual cross-functional Joint Business Planning process
• Create, lead or contribute to special projects
• Cross-Functional Collaboration:
• Planning process involvement with demand, supply, finance
• Constant communication with co-pilot accounts (as assigned)
• Leading voice throughout S&OP+ process (focus on Step 1 and Step 2)
• Ongoing Brand input and guidance
• SRM support and cross-customer context provided

• At least 3 years experience in the CPG industry in a sales or marketing capacity.
• University degree, preferably in a business discipline.
• Experience leading cross-functional projects from start to execution.
• Experience leading processes, work flows or similar, that involve large number of stakeholders.
• Experience working directly with major Canadian retailers.
• MLCs
• Builds Collaborative Relationships
• Optimizes Work Processes
• Communicates Effectively
• Manages Complexity
• Education, Licenses, Cert Requirements: University degree preferably in business
• Required Experience, any deal breakers:
• At least 3 years experience in the CPG industry in a sales or marketing capacity.
• Experience leading processes, work flows or similar, that involve large number of stakeholders.
• Required Skills (include soft skills):   
• Builds collaborative relationships, optimized work processes, communicated effectively, self started, manages complexity
• Industry Experience (software / websites) Must have and good to have.
• University degree, preferably in a business discipline.
• Experience leading cross-functional projects from start to execution.
• Experience leading processes, work flows or similar, that involve large number of stakeholders.
• Experience working directly with major Canadian retailers.
• Excel skills, powerpoint skills, Microsoft teams
• Preferred Education: BComm
• Preferred Experience:
• 3 years CPG.
• Experience in pet food category
• Preferred Skills:
• Organized, accountable and drives accountability, can manage through ambiguity,

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities