Customer Education & Marketing Program Operations Contractor

Key responsibilities

• Create, quality-check, schedule, and send the weekly field customer education newsletter using Salesforce Marketing Cloud (Marketing Cloud Engagement). Verify audiences, content, links, formatting, and send timing; flag items requiring approval.
• Use Salesforce and company's internal academy platform to run customer education utilization reports. Validate data, analyze results, identify trends or gaps, and summarize findings for program managers.
• Support program nominations and campaigns by tracking owners, inputs, milestones, approvals, due dates, and status; follow up on open items and escalate risks.
• Coordinate CEU certification information and documentation, monitor deadlines and status, and help maintain complete records and communications.
• Route campaign and program materials through Veeva when required; monitor review progress and support version and approval tracking.
• Maintain project trackers, calendars, status updates, and supporting files in Microsoft SharePoint and Microsoft Teams.
• Perform quality checks on reports, campaign assets, recipient lists, and operational records; route compliance-sensitive questions to the appropriate owner.
• Document repeatable processes and recommend practical improvements to campaign execution, reporting, and program coordination.

• Completed Bachelor's Degree
• Recommended minimum of 3 years of experience in marketing operations, program coordination, project administration, customer communications, or a related role.
• Recommended minimum of 2 years of hands-on experience building, scheduling, testing, or reporting on campaigns in Salesforce Marketing Cloud / Marketing Cloud Engagement or a comparable email marketing automation platform.
• Direct SFMC experience is strongly preferred.
• Recommended minimum of 2 years of experience using Salesforce CRM to run reports, work with records, and validate data; familiarity with Sales Cloud and/or Service Cloud.
• Recommended minimum of 2 years coordinating multiple projects, campaigns, or operational workstreams with deadlines and stakeholder dependencies.
• Working proficiency with Microsoft SharePoint and Microsoft Teams.
• Strong attention to detail, written and verbal communication, organization, follow-through, and ability to work independently in a remote setting.
• Ability to organize and interpret utilization or engagement data, identify anomalies, and explain findings clearly.

• Experience in medical devices, healthcare, life sciences, or another regulated industry.
• Experience with Veeva Vault or another regulated-content review and approval system.
• Experience supporting customer or professional education, CEU/CME administration, or learning management platforms.
• Familiarity with client's internal academy platform or a comparable customer learning platform.
• Familiarity with email performance measures such as delivery, opens, clicks, and engagement.
• Experience maintaining SOPs, process documentation, campaign calendars, or operational dashboards.