NW
Customer Care Representative
New Washington State Bank
- 🇺🇸 United States
- On-site
- 7 hours ago
- Health insurance
- Pension
7 hours ago
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- 401(k)
Essential Duties and Responsibilities
- Provide a variety of financial services such as account transfers, stop payment requests, check orders, statement requests, etc.
- Identify the financial needs of our customers and timely resolve issues/concerns.
- Ensure quick and proper responses to all reasonable customer requests.
- Perform Maintenance to update customer and account information.
- Perform research tasks as needed.
- Perform daily responsibilities to maintain the efficient operations of the branch.
- Follow all company policies and practices.
To perform the job successfully, the individual should demonstrate the following competencies to perform the essential functions of this position.
- Excellent customer service skills as this position will be a representative of the bank to customers, prospects, and the community as a whole.
- Ability to communicate with customers, internal employees and vendors on a daily basis through face-to-face, telephone, written and email interactions.
- Organized with a sense of strong time management and the ability to manage multiple task/projects and deadlines simultaneously.
- Ability to work in a team environment, interacting well, and in a positive manner, with coworkers and management.
- Understand and maintain a high level of confidentiality regarding all aspects of The New Washington State Bank.
- Ability to take initiative and utilize sound judgment in decision-making and diplomacy and tact in problem resolution weighing customer satisfaction issues with Bank exposure to loss or fraud.
- Computer Proficiency/Technical Skills
- Patience, empathy
- High School Diploma or GED equivalent
- At least 1 year of banking experience
Customer Care Representative · New Washington State Bank