Customer Account Manager, Aerospace Services

Customer Account Manager, Military & Defense
Mason, Ohio
Reports to: SVP- Customer Operations

🔐 U.S. Work Eligibility

This role is limited to U.S. citizens and lawful permanent residents in accordance with applicable legal and regulatory requirements.

🌐Who We Are?

RH Aero Systems delivers aviation support equipment, tooling, services, and engineered solutions through its industry-leading businesses, Rhinestahl and HYDRO Systems. Our capabilities include custom-designed Ground Support Equipment, OEM-licensed engine and airframe tooling, and support through 26 global service centers. Headquartered in Mason, Ohio, and Biberach, Germany, we serve OEMs, MROs, and operators worldwide. Learn more at RHAero.com.

🚀Why Join Us?

Join a global aviation organization where your attention to detail and customer focus directly support critical military and defense programs. In this role, you will build trusted customer relationships, gain broad exposure across Sales, Supply Chain, Finance, Quality, Engineering, and Logistics, and help ensure commitments are delivered with accuracy and consistency. You will be part of a collaborative team that values clear communication, disciplined execution, and dependable follow-through.

⚙️What You Will Do?

• QUOTING & INSIDE SALES SUPPORT

  • Serve as the primary commercial and operational point of contact for assigned U.S. Government, military, and major defense OEM customers.

  • Manage customer requests, RFQs, transactional quotations, bids, and follow-up from receipt through submission.

  • Coordinate pricing, lead-time, technical, compliance, and availability inputs with internal stakeholders; prepare quotations in SAP or coordinate with Pricing Specialists.

  • Create and maintain opportunities and sales-funnel information in Salesforce, and support supplier questionnaires and compliance documentation.

• ORDER ENTRY & PROCESSING

  • Review purchase orders against quotations, pricing, delivery commitments, contractual requirements, and applicable FAR, DFARS, U.S. Government flowdowns, and customer-specific requirements.

  • Create and maintain accurate sales orders in SAP, or coordinate entry through the appropriate specialist, and issue order acknowledgements within established turnaround expectations.

  • Maintain accurate customer, pricing, delivery, billing, shipping, and order information; support pre-payment, pro-forma invoice, payment-plan, stock-availability, and advance-release activities.

• CUSTOMER ORDER SUPPORT

  • Partner with Order Fulfillment to obtain line-level production, lead-time, and delivery updates and consolidate them into accurate, consistent customer status reports.

  • Provide scheduled and ad hoc updates on open orders, proactively communicating delays, risks, changes, and required customer actions.

  • Coordinate shipment issues, training, commissioning, acceptance testing, complaints, repair requests, spare-parts inquiries, and other fulfillment activities as applicable.

  • Escalate unresolved customer or order issues to the appropriate owners and track actions through closure.

• ACCOUNT ADMINISTRATION

  • Maintain accurate customer, opportunity, quotation, order, and communication records across ERP, CRM, and customer portals.

  • Coordinate across Sales, Order Fulfillment, Supply Chain, Engineering, Quality, Finance, Logistics, Service, and external partners to support customer meetings, account reviews, and commercial execution.

  • Follow up on outstanding invoices and payments with Finance, while Sales leadership retains accountability for negotiations and disputed-payment resolution.

Qualifications

🎯What You Will Bring?

• Experience supporting U.S. Government, Department of Defense, military, or major defense OEM customers.
• Direct experience preparing or submitting quotations and pricing, entering orders, and communicating order status for U.S. Government or major defense OEM customers.
• Working knowledge of FAR, DFARS, and U.S. Government contractual flowdown requirements.
• Experience using government or customer portals for quotation, order, or status-management activities.
• Experience in customer account management, inside sales, order management, sales operations, customer support, or commercial operations in a B2B environment.
• Strong attention to detail and the ability to process a high volume of transactional work accurately and efficiently.
• Clear written and verbal communication skills, including the ability to prepare structured customer reports and provide dependable follow-through.
• Proven ability to organize information, manage multiple accounts and deadlines, coordinate stakeholders, and follow issues through resolution.
• Experience with ERP, CRM, and Microsoft Office tools; SAP, Epicor, Salesforce, and Excel experience is advantageous.
• Experience in aerospace, defense, aviation, manufacturing, MRO, or another regulated technical environment is preferred.
• Commitment to company values and business ethics.
• This role is based in Mason, Ohio.
• Candidates must be U.S. citizens.

🌟Benefits and Additional Information

We offer a comprehensive benefits package designed to support your health, financial security, and overall well-being. Benefits include competitive medical, dental, and vision plans; HSA and FSA options; mental health resources and employee assistance programs; paid parental leave; company-paid long-term disability coverage; a competitive 401(k) employer match; floating holidays; and tuition reimbursement, among other offerings.

We are committed to equal employment opportunity and value a diverse and inclusive workplace. Employment decisions are made without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other status protected by applicable law. The company participates in E-Verify as required by law.